An exciting opportunity has arisen at the Royal Academy of Dance in the form of an Examinations Business & Customer Service Manager. Reporting to the Director of Examinations, you will be responsible for the management and quality assurance of the RAD Examinations Board's customer service and related processes.
Salary Scale: £28,000 to £30,000 p.a.
Contract type: Permanent, Full Time
The Royal Academy of Dance is a dynamic organisation dedicated to advancing standards of dance education and teaching, promoting and investing in the development of dance worldwide. As a recognised Awarding Organisation, we offer a range of examinations, assessments and awards to approximately 230,000 candidates each year.
You will be educated to A Level or equivalent standard and have significant experience of developing and implementing administrative processes. Experience of people management including the training and support of colleagues is desirable.
Your excellent organisational, analytical and IT skills (MS Office), coupled with your good verbal and written communication skills will support the provision of a high level of customer service to our members. Excellent interpersonal and time-management skills with the ability to plan, prioritise, multi-task and meet deadlines are essential.
This is a rewarding and challenging position within the Examinations Department at the Royal Academy of Dance which is a forward thinking equal opportunities employer. Additional benefits to the salary include paid holiday, season ticket loan, pension, childcare voucher and cycle to work schemes.
HOW TO APPLY
To apply for this vacancy, please visit the RAD website to download an application pack. CVs are only accepted in support of a completed application form. No agencies please.
Closing date: Wednesday 28 June 2017 at 17.00
Interviews on: Friday 7 July 2017